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Ulster Internet Banking
You would expect Ulster internet banking to be well designed- one of the Ulster Bank's sister companies is NCB Direct, one of Ireland's leading online stock brokerages. But it isn't. Finding the "Anytime Banking" service is hard enough, entering the service is a convoluted mix of screens and approving software (it's all fine but very off-putting compared to other efforts). The terminology used also seems to be very jargonese and confusing- this really wasn't designed by someone thinking of the customer.
However, those moans aside, this is an exceptional online banking service. Once inside, the functionality is extraordinary. Yes, you can perform all the usual functions (checking balances of accounts, viewing statements, paying bills), but this has some additional exceptional features for business customers. You can pay your employees- up to 50 of them- pretty impressive if you're a small company. You can search for specific transactions, which is a feature that ought to be in all online banking services, but isn't; and groups of statements and messages can be downloaded direct to the PC in reconciliation formats. The only slight niggle with the Ulster internet banking service was that bill payments are restricted to a maximum 90 days ahead- but quite frankly we can't remember ever wanting to schedule a bill even later, so perhaps that doesn't matter. Overall very competent.
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